Something wrong with an order, a payout, or your account? Email us and a person will read it.
Email us at
theloyegroup@gmail.comWe aim to reply within two working days. Including your order reference, and the email address on your account, gets you a useful answer in the first reply rather than the third.
Open Orders to see the current stage of anything you have bought. A seller marks an item dispatched, and you confirm it when it arrives - that confirmation is what releases the money, so nothing is paid out behind your back.
Go to Orders →When you pay, the money is held by Unveeyl rather than sent straight to the seller. It is released only after you confirm you received your order. If you never confirm and the order goes unresolved, it goes to the dispute process instead of defaulting to either side.
About escrow →Raise it from the order page before confirming delivery. Confirming is what releases the money, so do not confirm to "be polite" and sort it out afterwards - it is much harder to unwind. If you have already confirmed, email us and we will look at it.
Returns and disputes →Some sellers list items you pay for in person when you collect them. No money moves through Unveeyl for those orders and there is no escrow to protect them, because there is nothing for us to hold. Agree the meeting place in chat, and treat it like any other in-person sale.
Apply from the seller hub. You will be asked to verify your identity, which for a registered business includes details of the business itself. Verification is checked by a person, so it is not instant.
Seller hub →A payout is queued as soon as the buyer confirms delivery, and lands in the bank account on your seller profile. Bank transfers occasionally fail - a wrong account number, or a settlement that has not cleared yet - and a failed payout is retried automatically rather than dropped. If one has been outstanding for more than a couple of days, email us with the order reference.
Your payouts →To stop money being paid to someone other than the seller who earned it, the bank account name has to match the seller. For a registered business that can be the business name, the proprietor, or a listed director - so an account in the owner’s personal name is fine. If yours is being rejected and you believe it should not be, email us.
Report it. Every post, listing, profile and conversation has a report option, and reports go to a real moderation queue. You can also block someone outright, which stops them messaging you or starting a new conversation. Blocking is reversible and your blocked list is yours to manage.
Settings →From Settings. Deletion removes your account and your content rather than hiding it behind a flag. Some records tied to completed orders are kept where we are required to keep them - the privacy policy sets out exactly what and for how long.
Delete your account →Unveeyl is available as a direct download for Android. The download page publishes the file size and its SHA-256 checksum so you can verify what you downloaded before installing it.
Download the app →Unveeyl is operated by Loye Enterprise Limited.